1. Introduction
This Privacy Policy ("Policy") describes how maxis88 ("maxis88", "we", "us", "our") collects, processes, stores, and protects personal data provided by or relating to users ("you", "User", "Player") of the maxis88 platform, accessible at https://maxis88.cam.
maxis88 is committed to responsible data stewardship. We process personal data only where we have a legitimate purpose and a valid legal basis for doing so. This Policy is written in plain English so that every maxis88 user — whether based in Kuala Lumpur, Penang, Johor Bahru, or anywhere else — can clearly understand how their information is handled.
By registering an account or continuing to use the maxis88 platform, you acknowledge that you have read and understood this Privacy Policy in full. This Policy should be read together with the maxis88 Terms & Conditions, which are incorporated by reference.
If you have any questions about this Policy or wish to exercise your data rights, you may contact us at any time via 24/7 live chat or by email at [email protected] (plain text only — not a clickable link).
2. Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably identify a natural person, directly or indirectly — including name, email address, identification number, IP address, or payment details. |
| Processing | Any operation performed on personal data — including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| Data Controller | maxis88, which determines the purposes and means by which personal data is processed. |
| Data Processor | A third party that processes personal data on behalf of maxis88, subject to a data processing agreement. |
| KYC | Know Your Customer — the identity and age verification process required before processing withdrawals or as required by our licensing obligations. |
| Cookie | A small text file stored on your device by a website, used to retain session information and user preferences. |
3. Personal Data We Collect
maxis88 collects personal data through several channels, including account registration, ongoing platform use, identity verification, and customer support interactions. The categories of data we collect are described below.
3.1 Registration Data
When you create a maxis88 account, we collect: full name, date of birth, email address, mobile telephone number, preferred username, and country of residence. This information is required to create and maintain your account.
3.2 Identity Verification (KYC) Data
To satisfy our licensing and anti-money laundering obligations and to verify that you meet the minimum age requirement of 21 years, we collect copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of address documentation, and a photographic selfie for biometric comparison purposes where required.
3.3 Financial Data
When you make a deposit or request a withdrawal, we collect payment method details necessary to process the transaction. For Malaysian payment methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX, this includes your registered account number or identifier. For bank transfers via Maybank, CIMB, Public Bank, or Hong Leong Bank, we collect your account number and bank name. For cryptocurrency transactions, we collect your wallet address. maxis88 does not store full payment card numbers.
3.4 Technical and Usage Data
We automatically collect technical data when you access the platform, including: IP address, device type and operating system, browser type and version, session duration and timing, pages visited and features used, and error logs. This data is used for security monitoring, fraud detection, and platform performance improvement.
3.5 Communication Data
When you contact maxis88 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
4. Legal Basis for Processing
maxis88 processes personal data only where we have a valid legal basis. The primary legal grounds on which we rely are as follows:
- Contractual Necessity: Processing is necessary to perform the contract between you and maxis88 — including account creation, transaction processing, and service delivery.
- Legal Obligation: Processing is necessary for compliance with applicable legal requirements, including anti-money laundering (AML) regulations, age verification obligations, and financial record-keeping requirements.
- Legitimate Interests: Processing is necessary for our legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights.
- Consent: Where we send you optional marketing communications, we will do so only with your explicit prior consent, which you may withdraw at any time.
5. How We Use Your Personal Data
maxis88 uses the personal data it collects for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your maxis88 Account, including processing your login credentials and account preferences. |
| Identity Verification | Confirming your identity and age (21+) in compliance with our licensing obligations and applicable AML regulations. |
| Transaction Processing | Processing deposits and withdrawal requests through your chosen payment method (e.g., Touch 'n Go eWallet, FPX, DuitNow, Maybank, cryptocurrency). |
| Fraud & AML Compliance | Monitoring account activity to detect and prevent fraud, money laundering, and other prohibited conduct. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing technical assistance through live chat and email. |
| Platform Improvement | Analysing usage patterns and technical data to improve platform performance, user experience, and feature development. |
| Responsible Gaming | Monitoring gameplay patterns to identify indicators of problem gambling and to administer responsible gaming tools and self-exclusion requests. |
| Marketing (with consent) | Sending promotional communications, bonus offers, and platform updates where you have provided explicit consent. |
6. Data Sharing & Disclosure
maxis88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes stated in this Policy:
- Payment Service Providers: To process your deposits and withdrawals through your selected method (e.g., Touch 'n Go eWallet operator, Boost, GrabPay, FPX network, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency exchange processors).
- Identity Verification Services: Third-party KYC and AML compliance providers engaged to conduct identity and age verification on our behalf.
- Fraud Prevention Services: Technology providers that assist with real-time fraud detection, device fingerprinting, and suspicious activity monitoring.
- IT Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers that process data as sub-processors under contractual data processing agreements.
- Regulatory and Legal Authorities: Where required by applicable law, court order, regulatory direction, or where necessary to protect the rights and safety of maxis88 or its users.
All third-party data processors engaged by maxis88 are bound by contractual obligations that restrict their use of your personal data to the specific purposes for which they have been engaged.
Important: maxis88 will never disclose your personal data to an unauthorised third party for advertising, marketing, or commercial data-brokerage purposes without your explicit prior consent.
7. Data Retention
maxis88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The following general retention principles apply:
- Account Data: Retained for the duration of your active account relationship with maxis88, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
- Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of each transaction.
- KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
- Support Communications: Customer support records are retained for up to three (3) years from the date of the last interaction.
- Technical and Usage Data: Log data and technical usage records are typically retained for up to twelve (12) months unless a specific security or compliance investigation requires extended retention.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
8. Data Security
maxis88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- TLS 1.3 encryption for all data transmitted between your browser and the maxis88 platform.
- AES-256 encryption for personal data stored at rest on maxis88 servers.
- Strict access controls ensuring that personal data is accessible only to authorised personnel with a documented need to access it.
- Regular security testing, vulnerability assessments, and penetration testing of the platform infrastructure.
- Multi-factor authentication options for user account access.
- Incident response procedures for the detection, investigation, and notification of personal data breaches.
While maxis88 takes all reasonable steps to secure your personal data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying maxis88 immediately if you suspect any unauthorised access to your account.
9. Cookies & Tracking Technologies
maxis88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The categories of cookies used are described below.
| Category | Purpose | Consent Required |
|---|---|---|
| Session management, authentication, security tokens. Required for the platform to function. Cannot be disabled. | No | |
| Remembering language preferences, display settings, and previous deposit method selections to improve your experience. | Optional | |
| Aggregated data on page visits, session duration, and feature usage to improve platform performance. Data is anonymised where possible. | Optional |
You may manage your cookie preferences at any time through your browser settings. Disabling essential cookies will impair the functionality of the maxis88 platform. maxis88 does not use third-party advertising cookies or cross-site tracking technologies.
10. International Data Transfers
As an internationally operated platform, maxis88 may transfer personal data to and process it in jurisdictions outside Malaysia. Such transfers are conducted only where adequate data protection safeguards are in place, which may include:
- Contractual clauses requiring recipient organisations to process personal data to standards equivalent to those applied by maxis88.
- Use of sub-processors in jurisdictions recognised as providing adequate data protection under applicable international frameworks.
- Transfer to third-party service providers under binding data processing agreements that restrict onward transfer and mandate security controls.
By using the maxis88 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence, including jurisdictions that may not offer the same level of data protection as Malaysia.
11. Your Data Rights
Subject to applicable law and our regulatory obligations, you have the following rights with respect to your personal data held by maxis88:
You may request a copy of the personal data we hold about you, along with information about how and why it is processed.
You may request correction of any personal data we hold about you that is inaccurate or incomplete.
You may request deletion of your personal data where it is no longer necessary for its stated purpose, subject to our legal retention obligations (including AML record-keeping requirements which may prevent immediate deletion).
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being investigated.
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your personal data where we are relying on legitimate interests as the legal basis, and where your interests or fundamental rights override those interests.
To exercise any of the rights described above, please contact us via live chat or email at [email protected]. We will respond to verified requests within 30 calendar days. We may require identity verification before processing your request.
12. Minors & Age Restriction
The maxis88 platform is strictly for persons aged 21 years and above. maxis88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and permanently close the associated account.
If you are a parent or guardian and believe that a person under 21 has registered on the maxis88 platform, please contact us immediately via live chat so that we can investigate and take appropriate action.
13. Third-Party Content
The maxis88 platform does not link to external third-party websites in its standard navigation or content. Where third-party game content is embedded within the platform (such as content from licensed game studios), those studios may process limited technical data — such as IP address and session identifiers — for the purposes of game delivery and anti-fraud monitoring.
maxis88 is not responsible for the privacy practices of any third-party game content providers. We select only studios that are bound by data processing agreements consistent with this Policy.
14. Amendments to This Policy
maxis88 reserves the right to amend this Privacy Policy at any time to reflect changes in law, technology, or our data processing practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where required, notify registered users via email or in-platform notification.
Your continued use of the maxis88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.
15. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact the maxis88 data team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly within the maxis88 platform. Average first response time is under 2 minutes.
- Email: [email protected] — plain text only; please copy and paste this address into your email client rather than clicking a link.
When submitting a data rights request by email, please include your registered account email address and username so that we can verify your identity before processing the request. All privacy-related communications will be handled in English and responded to within 30 calendar days of receipt.